How to Use This Module
| Scope: This is an educational reference, not legal advice and not a substitute for the current rules of an employer, operator, airport, venue, regulator, insurer, or law-enforcement authority. It does not confer a license, certificate, diploma, employment qualification, or regulatory approval. Where a rule differs, follow the lawful and more protective requirement. |
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Learning Outcomes
Prepare and execute airport pickups and drop-offs using current airport procedures.
Coordinate wedding and school-formal assignments calmly and safely.
Protect VIP and celebrity privacy without becoming a fan or assuming unauthorized security duties.
Manage hourly and multi-stop charters without unsafe promises or unapproved extensions.
Airport Service Workflow
| Phase | Required actions |
|---|---|
| Before departure | Verify traveler, airline, flight number, airport, terminal, pickup/drop-off type, luggage needs, meet point, sign spelling, permits, and current airport rules. |
| Home/office pickup | Confirm address and entrance, allow traffic margin, handle luggage carefully, and verify the destination terminal before moving. |
| Drop-off | Use the lawful passenger unloading area, confirm airline/terminal, assist safely, and remind the guest of the approved return pickup process. |
| Flight monitoring | Track official flight status and account for early arrival, delay, cancellation, terminal changes, customs, baggage, and carry-on-only travelers. |
| Airport pickup | Use the designated holding and pickup process; display a correctly spelled sign when required; keep the approved device available without driving distracted. |
| Guest contact | Follow the operator's approved message/call sequence. Do not create a private alternate meeting point without dispatch approval and airport permission. |
| Exit | Assist with luggage, confirm destination and route, update dispatch, and leave the pickup area promptly and lawfully. |
| Boston Logan note: Limousine service is prearranged and uses designated locations. Check Massport's current terminal maps, commercial ground transportation rules, permits, and operating notices before every operational update; do not rely on an old training diagram. |
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Wedding Workflow
Confirm the complete timeline: pickup, ceremony, photo locations, reception, planned wait, overtime process, vehicle access, and principal contacts.
Map every location and parking/staging area; account for formal clothing, slower boarding, photography, and venue traffic.
Stock only approved wedding items: water, ice where permitted, clean glassware where permitted, napkins, waste bags, umbrella, tissues, safety pins, sewing kit, and clean towels.
Arrive early, project calm, and review the schedule with the authorized planner or contact without taking over their role.
Protect dresses, trains, veils, and formal clothing from doors, wheels, puddles, and sharp surfaces; ask before touching.
Do not allow decorations, adhesives, markers, or objects that can damage the vehicle, obstruct visibility, detach in traffic, or violate policy.
If the schedule is slipping, notify dispatch and the authorized contact early; do not speed or promise impossible travel times.
Complete payment and extension approvals through the trip record before the party becomes unavailable.
Prom and School-Formal Workflow
| Equal respect, tighter safeguards: Young guests receive the same courtesy, clean vehicle, door service, and professional treatment as adults. Safeguards for minors, alcohol, drugs, seat belts, vehicle openings, head counts, approved stops, and authorized contacts must be enforced exactly. |
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Confirm the authorized adult contact, itinerary, passenger list or count, school/event destination, permitted stops, return plan, and payment status.
Do not permit alcohol, illegal drugs, unsafe vehicle movement, hanging from windows, standing through roof openings, or dangerous distractions.
Do not accept an adult's permission to violate law or operator policy.
If a safety or substance problem develops, do not argue or physically escalate. Stop in a safe location when needed, notify dispatch and the authorized contact, and call emergency services when immediate danger exists.
Document the facts and follow the operator's minor-safety and incident procedure.
VIP, Celebrity, and High-Privacy Service
| Standard | Required behavior |
|---|---|
| Professional, not fan | No selfies, autographs, personal questions, gifts, social posts, or attempts to extend contact. |
| Need-to-know privacy | Limit names, schedules, venues, rooms, routes, and contacts to authorized personnel. |
| Discreet arrival | Know the correct entrance, staging area, contact, and exit route before arrival. |
| Crowd awareness | Choose the safest lawful position and notify trained security or venue personnel; do not improvise physical protection. |
| Illegal activity | Do not participate or conceal. Contact dispatch and emergency services as conditions require. |
| Lost property | Use a documented, private chain-of-custody process and never exploit access to personal information. |
Hourly and Multi-Stop Charter Workflow
Obtain all known stops, decision contacts, parking/staging plans, vehicle restrictions, expected duration, and payment/extension procedure.
Know the local area: late-night food, hospitals, hotels, safe loading zones, major venues, fuel/charging, and common traffic restrictions.
Offer approved local information without steering guests for personal benefit or making promises on behalf of a venue.
Before extending time or adding a stop, confirm vehicle availability, driver fitness, legal limits, price approval, and dispatch authorization.
Stay with the vehicle or in the approved waiting position; do not join the party or consume alcohol.
Maintain a clean cabin throughout the trip and complete a property and damage check at each major transition.
Quick Student Questions
Question: What if a flight arrives early?
Because some travelers use only carry-on luggage, be ready for an early curb or meet-point appearance. Track the official flight, communicate with dispatch, and follow airport staging rules.
Question: Can a parent authorize alcohol for a prom group?
No adult permission makes unlawful or prohibited conduct acceptable. Follow law and the operator's zero-tolerance minor-safety procedure.
Question: Can I take a photo with a celebrity if they seem friendly?
Do not request one. Remain professional and protect privacy unless the operator has explicit written authorization for a specific promotional purpose.
Question: Can I extend an hourly trip because the guest asks?
Only after dispatch confirms vehicle availability, legal and fatigue limits, price/payment approval, and operator authorization.
Current Official Resources
These sources were reviewed for version 1.0. Rules can change; check the current page before operational use.
Massport: Taxis and Limos at Boston Logan: Current passenger pickup information, designated locations, and the prearranged-service requirement for limousine service.
http://www.massport.com/logan-airport/getting-to-logan/taxi-limos
Massport commercial ground transportation forms and procedures: Applications, permits, and operator procedures for commercial ground transportation at Boston Logan.